The presentation provides comprehensive information on customer service skills specifically for pharmacy technicians. It highlights the critical role of customer service in building patient trust, loyalty, and the pharmacy's reputation.

Key topics include:

1. Building Rapport: Emphasizes greeting customers warmly, making eye contact, and actively listening.
2. Refining Communication Skills: Covers active listening, clear explanations, and non-verbal communication.
3. Handling Difficult Situations: Focuses on staying calm, acknowledging concerns, and offering solutions.
4. Privacy & Confidentiality: Stresses the importance of secure, private communication.
5. Personalization & Engagement: Encourages building relationships, educating patients, and following up.
6. Maintaining Professionalism: Highlights dress code, respectful behavior, and staying updated on medications.
7. Workflow Efficiency: Provides tips on time management, task prioritization, and teamwork.

Additional tips promote patience, active listening, and a positive attitude to enhance service quality.

Overall, the presentation serves as a practical guide for pharmacy technicians to deliver exceptional customer service while maintaining professionalism and efficiency.