Welcome to Introduction to Customer Service! If this is a new topic for you, be prepared to learn key techniques and skills a relates to interacting with customers on a daily basis. If you have already done a training of this nature, then this should serve as a refresher course. Delivering exceptional customer service is critical to any organization or business. Introduction to Customer service introduces participants to the fundamentals of customer service and how it can be applied, not only on the job but in everyday life.